2014.11.25 TIRF REMS Access New McKesson Specialty Health Training Follow Up Survey

Well, it's been about a month since we were together in the training class. Now that you've had a chance to apply all that you learned, it would help me to know in retrospect how things have been going for you. Your success is important to me as is your feedback for this survey.


A red asterisk (*) indicates required questions.

  1. Indicate how long you have been an agent at McKesson Specialty Health.*
    0-6 months
    7-12 months
    1-2 years
    3-5 years
    More than 5 years


  1. Indicate how many programs on which you have been trained:*
    1
    2
    3 or more


  1. Overall, I would describe this learning experience as:*
    Excellent
    Very Good
    Not Very Good
    Poor


  1. If you gave this learning experience a Not Very Good or Poor rating, please let us know why in the space provided. Otherwise, skip to Question 5.


  1. Today, I would describe my level of confidence to work on this program as:*
    Highly confident
    Confident
    Not very confident
    Not at all confident


  1. Rate your agreement with the following statements: (1) Strongly Agree, (2) Agree, (3) Disagree, (4) Strongly Disagree*

            1 2 3 4      
      What I learned in training has enabled me perform job tasks for this program accurately. Strongly Agree Strongly Disagree  
      What I learned in training matched up well with the way things are done on the floor for this program. Strongly Agree Strongly Disagree  
      What I learned in training has enabled me to meet quality assurance standards for this program. Strongly Agree Strongly Disagree  


  1. If you gave any Not Very Good or Poor ratings on the previous question, please let us know what you think might need to change in the space provided. Otherwise, skip to Question 8.


  1. I would give my training pod nesting experience the following rating:*
    Excellent
    Very Good
    Not Very Good
    Poor
    N/A Did not have a training pod nesting experience


  1. If you gave your nesting experience a Not Very Good or Poor rating, please help us understand why in the space provided. Otherwise, skip to Question 10.


  1. In the month or so since I completed this training, I have struggled most with: (Select all that apply.) *
    Connecting with callers (open, hold, transfer, close)
    Communicating with callers (word choice, questions to clarify, clear explanations)
    Accuracy and folllowing procedures/work instructions
    Using system(s), tools and resources
    Compliance - HIPPA Verification
    Resolving issues (reflecting, issues resolution, follow-through)
    Finesse or soft skills (empathy, rate and volume of speech, courtesy, listening, call flow)


  1. This learning experience would have better prepared me for the job if:


  1. Use the space provided to add your additional feedback.





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