AT&T Gen CS Management Skills Survey
Name: 


  1. When I have a problem, I try to solve it myself before asking my boss what to do.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. When I delegate work, I give it to whoever has the most time available.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. I follow up with team members whenever I see that their behavior has a negative impact on customer service.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. I make decisions following careful analysis, rather than relying on gut instinct.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. I let my team members figure out for themselves how best to work together – teams are a work in progress!
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. I wait before disciplining a team member, so that people have a chance to correct their behaviors for themselves.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. Technical skills are the most important skills that I need to be an effective manager.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. I spend time talking with my team about what's going well and what needs improving.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. In meetings, I take on the role of moderator/facilitator when necessary, and I help my team reach a better understanding of the issue or reach consensus.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. I fully understand how the business processes in my department operate, and I'm working to eliminate bottlenecks.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. When putting together a team, I consider the skills I need – and then I seek people who best fit my criteria.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. I do all that I can to avoid conflict in my team.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. I try to motivate people within my team by tailoring my approach to motivation to match each individual's needs.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. When my team makes a significant mistake, I update my boss on what has happened, and then I think of it as an important lesson learned.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. When conflict occurs within a new team, I accept it as an inevitable stage in the team development process.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. I talk to team members about their individual goals, and I link these to the goals of the entire organization.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. If I'm putting a team together, I select people with similar personalities, ages, time with the company, and other characteristics.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. I think that the statement "If you want a job done well, do it yourself" is true.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. I talk with team members as individuals to ensure that they're happy and productive.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often


  1. I brief my team members so that they know what's going on around them in the organization.
    Not at all
    Rarely
    Sometimes
    Often
    Very Often





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