1. Which web browser do you use? *
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2. How do you find the new KMS version?*
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3. Have you experienced any problem with the new KMS?Yes or No. If Yes,Please state the issue encountered.*
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4. Please rate the Layout and Structure of the following pages in KMS:
(5-Excellent 4-Very Good 3-Good 2-Average 1-Poor)*
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5. Please rate the usefulness and relevance of the following KMS features on your work.
(5-Excellent 4-Very Good 3-Good 2-Average 1-Poor)*
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6. If your answers in question # 4 &5 are mostly Average and Poor, please state your reason.*
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7. What KMS feature do you find most useful and helpful? (You can answer more than 1)*
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8. How do you access information in KMS?*
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9. How do search content in KMS? *
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10. How much time did it take you to find the answer?*
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11. Do you read the KMS Briefing daily?*
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12. If you answer Yes in question #11, when do you read the Briefings?
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13. If you answer No in question #11, please state your reason.
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14. Select whichever is applicable to you.
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15. If you have questions about a specific KMS article, what do you do?*
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16. When sending feedback, do you receive timely response? Yes or No? If No, Please state how long do you receive feedback response.*
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17. What KMS content do you think needs to be improved in terms of structure and comprehensibility?*
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18. Aside from KMS, is there any other reference tools you use to answer customer queries ?
Ex. Email cascade, Excel file or training decks*
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19. Overall, how satisfied are you with our new KMS?*
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20. Do you have any suggestions or comments that would help us improve the functionalities of KMS? ( search, layout etc..)*
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Employee ID (6 digits):
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Tower:
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