Customer Saves

This is a survey for agents to report customers they've saved from disconnecting.
In the Name field below, please also place your ZID (example: z123456 Robert Smith).
Name: 


A red asterisk (*) indicates required questions.

  1. If you made an order in the process of saving this customer, please place the order number below.


  1. What is the cx's best CBR? (10 digits, only numbers)*


  1. What was the customer's initial reason for wanting to disconnect?*


  1. Did you use a Save Offer? If so, which one?*


  1. Any other notes about this?





TP Guyana Teleperformance
UT