Training Survey - Vodafone Clarify

Good Day!
The Vodafone Training would like to get an idea on how we can help you as you take in phone calls.
Please answer the questions as honestly as you can.
Name (optional): 


  1. Which of the following customer scenarios are you most likely to encounter everyday?
    Note:
    1 - least likely
    4 - most likely
        1 2 3 4
    Bill explanation (after upgrades or downgrades)  
    Plan or Package MACs (Moves, adds, and changes)  
    Account MACs (Moves, adds, and changes)  
    Installation queries including RFS dates  


  1. Which of the following you think you are good at?

            1 2 3 4 5      
      Verification or Security ID Excellent  Poor  
      Transfer Procedures Excellent  Poor  
      Acknowledgement and Paraphrasing Excellent  Poor  
      Customer connection and building rapport Excellent  Poor  
      Four Pillars of Call Flow  Excellent  Poor  
      How to use LIFE  Excellent  Poor  


  1. Which process or soft skill do you think we can help you improve on by way of a refresher course?





Vodafone Offshore