Training Survey - Vodafone Red FAB

Good Day!
The Vodafone Training would like to get an idea on how we can help you as you take in phone calls.
Please answer the questions as honestly as you can.
Name (optional): 


  1. Which of the following customer scenarios are you most likely to encounter everyday?
    Note:
    1 - least likely
    4 - most likely
        1 2 3 4 5
    Bill shock explanation  
    Taking in payments  
    Payment methods  
    Sky MACs (Moves, adds, and changes)  
    Missing or misapplied payments  


  1. Which of the following you think you are good at?

            1 2 3 4 5      
      Verification or Security ID Excellent  Poor  
      Transfer Procedures Excellent  Poor  
      Acknowledgement Excellent  Poor  
      Adding value Excellent  Poor  
      How to use the Knowledgebase Excellent  Poor  
      Asking probing questions Excellent  Poor  


  1. Which process or soft skill do you think we can help you improve on by way of a refresher course?





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