Training Survey - Vodafone On Account (WIP)

Good Day!
The Vodafone Training would like to egt an idea on how we can help you as you take in phone calls.
Please answer the questions as honestly as you can.
Name (optional): 


  1. Which of the following customer scenarios are you most likely to encounter everyday?
    Note:
    1 - least likely
    4 - most likely
        1 2 3 4
    Loss of service for broadband  
    Slow or intermittent internet connection  
    Modem issues  
    Phoneline issues  


  1. Which of the following you think you are least proficient in?

            1 2 3 4 5      
      Verification or Security ID Excellent  Poor  
      Transfer Procedures Excellent  Poor  
      Acknowledgement Excellent  Poor  
      Delivering the bad news on a positive way Excellent  Poor  
      Recap Excellent  Poor  


  1. Which process or soft skill do you think we can help you improve on by way of a refresher course?





Vodafone Offshore