Apple Knowledge Base Survey


A red asterisk (*) indicates required questions.

  1. Please enter your Employee ID*


  1. Please enter you Full Name*


  1. Please select your LOB  *


  1. Please Select your Team Leader's Name from the list 


  1. The Apple Support website is a valuable resource for refering / assisting / understanding customers.*
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. AppleCare Training modules (SGTs) are easy to understand.*
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. AppleCare Training modules (SGTs) enable me to handle customer query effeciently.*
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. AppleCare Training modules (SGTs) are available in time for me to prepare for a new product launch.*
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. The latest announcments in iDesk help keep me updated with new updates on the process.*
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. iDesk enables me to give a quick and efective resolutions to all my customers.*
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. Usage of iDesk on helps me handle the call / email / chat confidently
    *
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. Please share your comments / feedback on Apple support Tools.*





Saibal Bose
Learning and Quality Excellence
Concentrix
Bangalore