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2015_IONSYS REMS Training Follow Up Survey
Well, it's been about a month since we were together in the training class. Now that you've had a chance to apply all that you learned, it would help me to know in retrospect how things have been going for you. Your success is important to me as is your feedback for this survey.
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- Indicate how long you have been an agent at McKesson Specialty Health.*
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- Indicate how many programs on which you have been trained:*
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- Today, I would describe my level of confidence to work on this program as:*
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- What I learned in training enabled me to perform job tasks for this program accurately.*
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- What I learned in training enabled me to meet Quality Assurance standards for this program.*
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- What I learned in training aligned with the way things are done on the floor for this program.*
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- Based on my experience on the floor, I feel comfortable using the sytem(s) application(s) to perform my job.*
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- Based on my experience on the floor, the training I received set the correct expectations for my overall job performance.*
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- The rules and standards expected during training prepared me for what I have experienced on the floor. (ie: schedule adherence, dress-code, attendance policy, etc)
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- My Management Team supported my transition to ensure my success.*
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- Overall, I would describe this learning experience as:*
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- I would give my training pod nesting experience the following rating:*
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- In the month since I completed this training, I have struggled most with: (Select all that apply.)
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Connecting with callers (open, hold, transfer, close) |
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Communicating with callers (word choice, questions to clarify, clear explanations) |
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Accuracy and folllowing procedures/work instructions |
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Using system(s), tools and resources |
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Compliance - HIPPA Verification |
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Resolving issues (reflecting, issues resolution, follow-through) |
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Finesse or soft skills (empathy, rate and volume of speech, courtesy, listening, call flow) |
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- Use the space provided to add your additional feedback.
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