Support Survey

This survey will be kept confidential- we are using your information to determine the need or lack of support on the floor during your shift.

Please be open and honest - your feedback is truly appreciated!

Name


A red asterisk (*) indicates required questions.


  1. What shift are you currently scheduled on? *
    Morning Shift
    Mid Shift
    Night Shift
    Over-night Shift


  1. Do you feel supported through chat on your shift? *
    Yes
    No


  1. Do you have active floor support during your shift?*
    Yes
    No


  1. Does your CSR2 take your supervisor calls in a timely manor? *
    Yes
    No


  1. Does your Tl respond to your supervisor call in a timely manor? *
    Yes
    No


  1. How often do you receive push back when needing support from your CSR2/TL *
    Never
    Sometimes
    All the time


  1. On a scale of 1 to 9 how often do you need support during your shift? *
     
      1 2 3 4 5 6 7 8 9  
    9


  1. On a scale of 1-9 how often do you receive support during your shift? *
     
      1 2 3 4 5 6 7 8 9  
    9


  1. Do we need to add more support added on your shift? *
    Yes
    No


  1. Do you have any feedback to offer on your shift that may help improve the way support is provided? *