Medicare Initial SP New Hire 60-DAY EVALUATION
Name: 


  1. What is the new hire's average orders released per day?


  1. Does the new hire demonstrate understanding of the Fast Release program? (accurately identifies when an order can be released with a valid rx)
    Yes
    No


  1. Please rate the new hire's understanding of the Fast Release Program

    1 = does not understand, not meeting expectations
    2 = understands some but not all which leads to mistakes
    3 = satisfactory understanding to perform work at expectations
    4 = above average understanding and application of concepts
    5 = novice understanding with forward thinking questions
    1 2 3 4 5


  1. What areas (if any) does the new hire have repeated questions or challenges with in regards to the Fast Release program? For example, does the CSR delay the release of orders in error due to inadequate understanding of a valid Rx/when to release?


  1. Does the new hire understand how to work post release documents? (i.e. how to use the database, make valid attempts, resolve documents)
    Yes
    No


  1. Please rate the new hire's understanding of working post release.

    1 = does not understand, not meeting expectations
    2 = understands some but not all which leads to mistakes
    3 = satisfactory understanding to perform work at expectations
    4 = above average understanding and application of concepts
    5 = novice understanding with forward thinking questions
    1 2 3 4 5


  1. What areas (if any) does the new hire have repeated questions or challenges with in regards to working post release? i.e. the database tool, how to make a valid attempt)


  1. Does the new hire demonstrate a basic understanding of HERO? (i.e. do they understand how to use HERO to perform their job effectively)
    Yes
    No


  1. What areas (if any) does the new hire have repeated questions or challenges with in regards to HERO?





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