Apple Knowledge Base Survey (SOM/SPS)


  1. Enater your Employee ID


  1. Enter your full name


  1. Select your LOB
    SOM
    SPS


  1. The Apple Support website is a valuable resource for refering / assisting / understanding customers.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. Apple articles on (GSX/ iDesk) are helpful resources in identifying the root cause and resolving the customer's issue.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. Apple's OP articles give me the confidence to handle customer's issue without any SME support.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. Apple QP related articles/ training documents are available in time for me to prepare for a new Quality Program.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. The latest announcments in iDesk help keep me updated with new updates on the process
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. The Latest emerging issue section in iDesk enables me to give a quick and efective resolutions to customers.
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree


  1. Usage of iDesk on helps me handle the call / email / chat confidently
    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree





Saibal Bose
Learning and Quality Excellence
Concentrix
Bangalore