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A red asterisk (*) indicates required questions.

Please enter your Employee ID*

Please enater your Full name*

What does COPC stand for? *

COPC is designed to : (MCQ)*

	Improve Quality of service.
	Improve CSAT
	Increase Cost
	Decrease Profitability

What does SOD stand for?*

What is SOD of Minacs? *

How is your job related to SOD? *

What does KRA stand for?*

How many KRA parameters are there?*

	9
	5
	7
	3

What is your KRA target for CSAT?*

What is your KRA target for Relevant Response?*

What is your KRA target for Issue Resolution?*

What is your KRA target for VDSAT (Bottom Box)?*

You will be disqualified if your Compliance Critical score is *

In a 5 weeks fiscal month, how many days you need to be present (PMD) to be eligible for incentives?*

What should be the minimum CSAT %age to be able to qualify for incentives?*

For KRA calculation, your CC and BC scores are considered for *

	1 week
	1 month
	3 months
	1 year

How does Team Lead ensure that all the Advisors in his/her team are aware of the updates and understood them correctly? *

	PKT
	Transaction monitoring
	Pre / Post shift briefings

In a transaction monitoring, an advisor has been marked down for sharing customer’s billing address without verification. Under which parameter he will be marked down ?*

	Customer Critical
	Business Critical
	Regulatory Critical

What does APR stand for?*

	Annual Performance Review
	Advisor Performance Review
	Annual Performance Rating

AMR stands for*

	Annual Monthly Review
	Advisor Monthly Review
	Advisor Monthly Rating

What is the password for your roaming profile/NT ID?*

Saibal Bose

Learning and Quality Excellence

Concentrix

Bangalore