QUAD T - Modular Courier Training - (copy)

Please consider the level of Service Delivery in your district and comment on the result of conducting the Courier Shred Product training.

Courier Shred Product module
Note: The rating scale used is as follows:
1 = Same, No change to condition
2 = Little Improvement
3 = Noticeable Improvement
4 = Much Improved
Name: 


  1. As a result of the Courier Training, the level of service delivery in your district has been:
     
      1 2 3 4  
    same - no change  much improved


  1. Daily workflow in handling of secure containers, customer records and files has been:
     
      1 2 3 4  
    same - no change  much improved


  1. Courier service delivery actions at the customer site (staged and floor walk) after the training is:
     
      1 2 3 4  
    same - no change  much improved


  1. Pre-Trip Preperation (understanding routes, supplies needed, completing a thorough DVIR) has been:
     
      1 2 3 4  
    same - no change  much improved


  1. Customer Pick-Ups workflow (parking, service, security, confirmation) has been:
     
      1 2 3 4  
    same - no change  much improved


  1. In terms of DVL Trip Update (stops completed, volume, recommendations or concerns noted), the impact of the training has been:
     
      1 2 3 4  
    same - no change  much improved


  1. Security procedures followed by the couriers (locks, awareness and practices, protecting customer records and information)have been:
     
      1 2 3 4  
    same - no change  much improved


  1. The impact to customer communications by our Couriers (interactions, responding to customer requests) has been:
     
      1 2 3 4  
    same - no change  much improved


  1. The impact to TCS by our Couriers in the field in level 1 (services delivered as expected, addressing customer concerns) has been:
     
      1 2 3 4  
    same - no change  much improved


  1. The impact to TCS by our Couriers in the field in Level 2 (recognizing opportunities and improving customer service)has been:
     
      1 2 3 4  
    same - no change  much improved


  1. The impact to TCS by our Couriers in the field in Level 3 (trust between Iron Mountain courier services and our customers)has been:
     
      1 2 3 4  
    same - no change  much improved


  1. The level of Service Delivery has been improved by the courier module training.
    Yes
    No


  1. The number of service delivery errors has decreased as a result of the courier training.
    Yes
    No


  1. Courier interaction with customers and responding to customer needs has improved.
    Yes
    No


  1. The number of customer complaints has decreased as a result of the courier training.
    Yes
    No


  1. The number of incidents of route errors and conflicts has decreased as a result of the courier training.
    Yes
    No


  1. There has been heightened awareness and noticeable compliance with security procedures since delivering the courier training.
    Yes
    No


  1. Customer complaints regarding courier service delivery have decreased.
    Yes
    No


  1. Couriers have responded well to the modular form of training and it has resulted in increased courier job knowledge.
    Yes
    No


  1. The safe driving module has contributed to a heightened awareness of safe operation of Iron Mountain vehicles.
    Yes
    No


  1. The courier training is making a positive impact to service delivery.
    Yes
    No


  1. The courier modular training is contributing to a standardized method of service delivery.
    Yes
    No


  1. Couriers are more knowledgeable and better prepared to provide service delivery as a result of the modular training.
    Yes
    No


  1. The QUAD T workshop was beneficial in preparing you for the responsibilities of a Trainer in the courier modular training program.
    Yes
    No


  1. The training program is providing the couriers with the information and discussion points for increased service delivery effectiveness.
    Yes
    No


  1. The courier training program has made a positive impact at your location.
    Yes
    No


  1. Attention to safety, vehicle operation and using proper procedures has been:
     
      1 2 3 4  
    same - no change  much improved


  1. Awareness of following Security procedures for our customer's property and safe guarding the transport of customer's assets has been:
     
      1 2 3 4  
    same - no change  much improved


  1. Since the training began the courier's job knowledge has been:
     
      1 2 3 4  
    same - no change  much improved


  1. Since starting the courier training, Service delivery at my location has been:
     
      1 2 3 4  
    same - no change  much improved


  1. The courier training program has helped to establish standardized workflow.
    Yes
    No


  1. Couriers view the training meetings as valuable and an opportunity to talk about their work responsibilities.
    Yes
    No


  1. The courier training has increased job knowledge and helped to improve the level of service delivery at your location.
    Yes
    No


  1. Please comment on the responsiveness of your couriers and improvements in workflow as a result of the training.


  1. How has the Courier training improved your business? What specific local issues have been improved?


  1. How has the courier training modules impacted service delivery?


  1. What value has the courier training provided?


  1. What improvements have you seen?


  1. How have the couriers responded to the training sessions?


  1. What else has the training provided?
Bob Shea