Preferred CWW Changes Survey

Please read below about 5 potential changes to CWW suggested by W-2 agencies, and answer questions 1 & 2. Thank you!


Potential Changes to CWW Suggested by Agencies:

1. Make failure reason codes more helpful:
• Create separate codes for each type of W-2 eligibility failure for the 112, lack of verification code. When the 112 code appears, workers must check multiple pages relevant to W-2 eligibility in order to act on the case.
• Edit the existing Child Support Non-Cooperation code so that the text tells the worker to check the Absent Parent page.
• Edit the over-income code to specify earned or unearned income.


2. Simplify case processing for W-2 application denials at the initial eligibility determination. After selecting “No Interview” on the Application/Review Interview Details page, CWW forces you to run through the entire driver flow prior to running eligibility. Pages that require responses include, but are not limited to, the Permanent Demographics for SSN application date, Representative Gatepost, Employment Gatepost, Employment, Asset Gatepost, School Enrollment, etc.


3. On the link for the look up value of the vehicle, replace KBB with NADA or add NADA to the page.


4. In the driver flow, put the Pregnancy page before the Absent Parent page.


5. Enhance the W-2 Geographical Area Lookup page so workers can enter the case number and have the page auto-populate with address of case and gives the W-2 office.