 |
|
|
2015_IONSYS Non-Compliance Training Follow Up Survey
Well, it's been about a month since you participated in the IONSYS Non-Compliance training class. We would like to know how things have been going for you. Thanks in advance for completing this anonymous survey.
|
|
|
- Indicate how long you have been an agent at McKesson Specialty Health.*
|
- Indicate how many programs on which you have been trained:*
|
- Today, I would describe my level of confidence to work on this program as:*
|
- What I learned in training enabled me to perform job tasks for this program accurately.*
|
- What I learned in training enabled me to meet Quality Assurance standards for this program.*
|
- What I learned in training aligned with the way things are done on the floor for this program.*
|
- Based on my experience on the floor, I feel comfortable using the sytem(s) application(s) to perform my job.*
|
- Based on my experience on the floor, the training I received set the correct expectations for my overall job performance.*
|
- The rules and standards expected during training prepared me for what I have experienced on the floor. (ie: schedule adherence, dress-code, attendance policy, etc)
|
- My Management Team supported my transition to ensure my success.*
|
- Overall, I would describe this learning experience as:*
|
- I would give my training pod nesting experience the following rating:*
|
- In the month since I completed this training, I have struggled most with: (Select all that apply.)
|
|
Connecting with callers (open, hold, transfer, close) |
|
|
Communicating with callers (word choice, questions to clarify, clear explanations) |
|
|
Accuracy and folllowing procedures/work instructions |
|
|
Using system(s), tools and resources |
|
|
Compliance - HIPPA Verification |
|
|
Resolving issues (reflecting, issues resolution, follow-through) |
|
|
Finesse or soft skills (empathy, rate and volume of speech, courtesy, listening, call flow) |
|
- Use the space provided to add your additional feedback.
|
