WOW Interaction Survey Form

To capture what you feel / rate the interactions with your immediate supervisor on the listed attributes, which will help us to improve interaction quality.

Scale of 1 to 5, 1 being Very Dissatisfied, 2 being Somewhat Dissatisfied, 3 being Neutral, 4 being Somewhat Satisfied & 5 being Very Satisfied


  1. Start the day with a smile on face by greeting every single team member.
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Prioritize listening to your advisor. If advisor walks up to you, then listen & respond first. If not possible, let the advisor know what you are doing & set a time to meet shortly.
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Make a genuine attempt to know every small detail about your advisor (both professional & personal) to make them feel truly valued.
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Align (by relating to the advisor's state of mind, issue or situation, keeping into consideration the impact on the advisor)
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Acknowledge (Through responses or phrases) to make the advisor confident that you understand him / her)
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Positively partner with the advisor through positive reinforcement of targets or changes of business goals without disparaging the Client, the Organization or an employee.
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Always focus on what can be done as compared to what cannot be
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Share the plan of action while working towards any target / metric / change
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Set the right expectation which is realistic & transparent maintaining clarity on what you are doing / going to do as a part of resolution offered to an advisor's issue.
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Show them How through appropriate demonstration.
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Explain why which is the logical reasoning or rationale to build a sense of purpose for anything an advisor is being asked to do.
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Enrich an advisor's experience with you by providing options on career growth & future opportunities & how to grab them.
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Gain agreement on the Resolution by performing a hit-check (for issues important to the advisor) to know if the advisor was convinced or happy with the interaction
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Personalized closure to the day / interactions with feel good statements
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Polite & Professional - Be nice & respectful towards your advisor (Please, Thank you, Let's & We)
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Recognize & appreciate advisors' efforts in public enough to make them feel the value of their work & keep them motivated
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Uniform treatment catered to all advisors without any element of biasness.
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied


  1. Communicate all targets / actions / changes in a way which is very simplistic, easy to understand & relate for the advisor
     
      1 2 3 4 5  
    Very Dissatisfied  Very Satisfied





Saibal Bose
Learning and Quality Excellence
Concentrix
Bangalore