Training Survey - 2 Weeks Post ABAY - (DTV 6/22/15)
Name (optional): 


A red asterisk (*) indicates required questions.

  1. What date did you start new hire training?*


  1. Who is your Trainer?*
    Curtis Burton
    Gerri Parker
    Sekina Williams
    Liz Hammond
    Adam Meeks
    Riese Bailey-Dogan
    Eddie Donald, Jr.
    Other (Not on this list)


  1. If you selected "Other" as your trainer, please type in their name here.


  1. Which Product Line did you train for?*
    Digital Televisions (DTV)
    Home Appliances (HA)
    Cell Phones and Mobile Devices (IM)
    Executive Customer Relations (ECR)
    Other


  1. If you answered "Other" for the line of business that you trained for, please enter in the type of new hire training you were hired for.


  1. You have now been out of training for two (2) weeks. Based on the last 14 days of taking calls would you say that the new hire training provided you with the knowledge and skills you needed to be prepared to handle this job?*
    Yes
    No


  1. This question is about your training experience, OVERALL:
    How well did the training prepare you for taking calls?
    Rate based on the following scale of 1 -5, (1=Excellent, 2=Good, 3=Fair, 4=Poor, 5=Unsatisfactory) *
    1 2 3 4 5


  1. This question is about your training experience, SPECIFIC TO SOFT SKILLS:
    How well did the training prepare you to talk to customers in a professional way?
    Rate based on the following scale of 1 -5, (1=Excellent, 2=Good, 3=Fair, 4=Poor, 5=Unsatisfactory) *
    1 2 3 4 5


  1. Please provide us with SPECIFIC examples of areas where you did not feel prepared in SOFT SKILLS.*


  1. This question is about your training experience, SPECIFIC TO CALL MANAGEMENT:
    How well did the training prepare you to handle a call from beginning to end?
    Rate based on the following scale of 1 -5, (1=Excellent, 2=Good, 3=Fair, 4=Poor, 5=Unsatisfactory) *
    1 2 3 4 5


  1. Please provide us with SPECIFIC examples of areas where you did not feel prepared in CALL MANAGEMENT.*


  1. This question is about your training experience, SPECIFIC TO TROUBLESHOOTING:
    How well did the training prepare you to understand a customer's issue, to find the solution and resolve it?
    Rate based on the following scale of 1 -5, (1=Excellent, 2=Good, 3=Fair, 4=Poor, 5=Unsatisfactory) *
    1 2 3 4 5


  1. Please provide us with SPECIFIC examples of areas where you did not feel prepared in TROUBLESHOOTING.*


  1. This question is about your training experience, SPECIFIC TO USING MY TOOLS (decision tree, fastlink, Samsung.com, SAP-GCIC, etc.):
    How well did the training prepare you for using and navigating your tools?
    Rate based on the following scale of 1 -5, (1=Excellent, 2=Good, 3=Fair, 4=Poor, 5=Unsatisfactory) *
    1 2 3 4 5


  1. Please provide us with SPECIFIC examples of areas where you did not feel prepared in USING MY TOOLS.*


  1. This question is about your training experience, SPECIFIC TO UNDERSTANDING SAMSUNG POLICIES (Out of Warranty Extensions, No Charge Parts, Product Liability, Media Threats, etc.):
    How well did the training prepare you to understand, use, and explain our policies?
    Rate based on the following scale of 1 -5, (1=Excellent, 2=Good, 3=Fair, 4=Poor, 5=Unsatisfactory) *
    1 2 3 4 5


  1. Please provide us with SPECIFIC examples of areas where you did not feel prepared in UNDERSTANDING SAMSUNG POLICIES.*


  1. This question is about your training experience, SPECIFIC TO UNDERSTANDING THE QUALITY GUIDELINES:
    How well did the training prepare you to understand how the quality guidelines work and how following them will impact your Customer Satisfaction Score?
    Rate based on the following scale of 1 -5, (1=Excellent, 2=Good, 3=Fair, 4=Poor, 5=Unsatisfactory) *
    1 2 3 4 5


  1. Please provide us with SPECIFIC examples of areas where you did not feel prepared in UNDERSTANDING THE QUALITY GUIDELINES.*


  1. Any other feedback / comments for us?





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC