Skills and Competency Survey for TPII Billing

Please rate your level of understanding/compentency where in:

1 is I don't know
2 is I can do it, but still needs help
3 is I can do this task confidently
4 is I confident enough to do this, and can train others


Ihug Phone / Broadband Worksheet


      1 2 3 4    
  I understand what it means when a worksheet is in Pending Requests status   
  I understand what it means when a worksheet is in On Hold status   
  I understand what it means when a worksheet is in Pending Detail Check status   
  I understand what it means when a worksheet is in Send Telecom Request Problem Status   
  I understand what it means when a worksheet is in Rejected status   
  I understand what it means when a worksheet is in Request Resubmission status   
  I understand what it means when a worksheet is in Problems status   
  I understand what it means when a worksheet is in Waiter status   
  I understand what it means when a worksheet is in Processing status   
  I understand what it means when a worksheet is in Activated status   
  Worksheet creation: I know how to create a worksheet in TPII using KB to support me    
  I understand what it means when a worksheet is in Pending Detail Check - Speed Changes   
  I know what a Broadband Waiter Update is and where to find these updates   
  I understand what a Broadband Port Waiter is and the what this means to the customers   
  I understand how to read a worksheet and provide an update to the customer    


NCA & Porting


      1 2 3 4    
  I know what a NCA is and where to check the Port request    
  I know where to check a customers port request for when an order needs APC   


Hardware


      1 2 3 4    
  I understand what it means when a worksheet is in Send Hardware Request status   
  I understand what it means when a worksheet is in Problems status   
  I understand what it means when a worksheet is in Problems while sending request status   
  I understand what it means when a worksheet is in Hardware Cancellation status    
  I understand the process to escalate a Hardware escalation    
  I know how to create a Hardware request   


Wireline


      1 2 3 4    
  I know how to use Wireline    
  I know how to read notes on wireline    
  I understand how and when I can escalate to Chorus via wireline    
  I know how to search in wireline a customers OOT order    
  I know how to search for a customers Address in Wireline using Query site / service tool   
  I know how to perform an automatic prequalification in wireline    
  I know how to check a broadband waiter status in wireline    
  I know how to request an RFS for an OOT    
  I understand how to check a churn notification in wireline    
  I know the correct way to cancel an OOT in Wireline    
  I know how to add number reservation in Wireline    
  I know how to check Phone feature availabilty using Wireline    


Escalate to Provisioning


      1 2 3 4    
  I understand how to raise an email to our Provisioning team for support    
  I understand how to contact our Provisioning team for support    
  I understand how to escalate to my team leader a Provisioning request    
  I understand when to call vs when I email provisioning   
  I understand how to escalate to a Provisioning request in the weekend   


General


      1 2 3 4    
  I understand how a line is connected from the exchange to the customers house for ADSL   
  I understand how a line is connected from the exchange to the customers house for VDSL   
  I understand how a line is connected from the exchange to the customers house for FIBRE   
  I understand an overview of the chorus/technician provisioning process for a connection   
  I understand timeframes for lines to be connected for FIBRE   


Who is your Team Leader? (Please select only 1)
Adornado, Mac Michael John V
Bacunawa, Marc Anthony V
Jose, Galaher G
Lomibao, Ma. Sheila Victoria A
Martinez, Czarina Maureen M
Reyes, Gary S
Reyes, John Christian L
Verde, Lizabeth M





Vodafone Offshore