IVR Feedback Aug 2015

To gather feedback from frontline


  1. Enter your VDI username


  1. Select your LOB.
    TPII Tech
    Clarify Billing
    TPII Billing
    Prepay Mobile
    On Account Mobile


  1. On a scale of 1 to 10, how would you rate our current IVR structure in terms of helping our customer with getting the information they want? 1 being not helpful and 10 being the most helpful.
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. What do you think is the most helpful feature of our IVR? (99 characters max)


  1. What do you think is the least helpful feature on our IVR?(99 characters max)


  1. What is one feature or improvement you would like to see included in our IVR?(99 characters max)





Vodafone Offshore