Training Survey - ABay Final - (HA 7/20/15)

The Training Department would like to get your opinions about your ABAY experience. We would like to know what worked, where you struggled, and what we can do better. Please answer these questions as honestly as possible and let us know how we can make sure that future new agents get the best training we can deliver.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. What date did you start new hire training?*


  1. Who was your Trainer?*
    Curtis Burton
    Gerri Parker
    Sekina Williams
    Liz Hammond
    Adam Meeks
    Riese Bailey-Dogan
    Eddie Donald, Jr.
    Courtney Hairston
    Other (Not on this list)


  1. If you selected "Other" as your trainer, please type in their name here.


  1. Which Product Line did you train for?*
    Digital Televisions (DTV)
    Home Appliances (HA)
    Cell Phones and Mobile Devices (IM)
    Executive Customer Relations (ECR)
    Other


  1. How was your training experience as a whole? Rate based on the following scale of 1 -5, (1=Excellent, 2=Good, 3=Fair, 4=Poor, 5=Unsatisfactory) *
    1 2 3 4 5


  1. Did the trainer make the class interactive?*
    Yes
    No


  1. If, No how could they have made it more interactive?


  1. The training curriculum was easy to follow and will be beneficial to my job?*
    Yes
    No


  1. If No, how could we make it more beneficial to you?


  1. The trainer provided relatable experiences to enhance the curriculum?*
    Yes
    No


  1. If, no how could the trainer have made the material more relatable?


  1. The trainer maintained control of the class?*
    Yes
    No


  1. If No, can you give an example of where the trainer failed to maintain class control?


  1. The role plays were a direct reflection of the materials taught and will provide me with a scenario to refer back to in a real life situation?*
    Yes
    No


  1. If No, how could the trainer have made the role plays more realistic?


  1. The classroom atmosphere was:*
    Comfortable
    Uncomfortable


  1. If Uncomfortable, how could the classroom environment have been improved?


  1. Was the training style of the trainer effective?*
    Yes
    No


  1. If No, how could the trainer improve their training style?


  1. What was your favorite part of training?*


  1. What was your least favorite part of training?*


  1. The trainer allowed for questions and provided responses?*
    Yes
    No


  1. If No, can you give an example of a question that they did not provide enough explanation?


  1. I will be able to apply what I have learned in real life scenarios?*
    Yes
    No


  1. If, No what do you think we could have done to make this more applicable to real life scenarios?


  1. Now that you have completed ABAY, what is your comfort level with being able to apply what you have learned to the job you were hired for? Rate based on a scale of 1 -5, (1=Excellent, 2=Good, 3=Fair, 4=Poor, 5=Unsatisfactory)*
    1 2 3 4 5


  1. Was the support you received during A-Bay beneficial? Helpful? Please explain?*


  1. On a scale of 1 to 10 please rate the support staff that helped you while in A-Bay (1–Poor, 10–Excellent)*
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. If you asked questions in ABAY, were you given answers to those questions?*
    Yes
    No


  1. If not, can you give us specific examples of what was not answered?


  1. Do you have any additional comments / suggestions about the training / ABAY experience?





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC