Top Call Back Reason

Please choose the Top 3 Reason for Customer Call Back. Copy and paste the reason from the information provided below or use "Others" to specify a reason not on the list.

Red Billing:
RFS update
Tools not working
Customer’s request
Missing/Misapplied Payment
Modem follow up
Department we are trying to reach is closed
Others (Please specify)

Red Tech:
Caller is not at home to do troubleshooting
Customer Request
Multiple Checks required for the concern
Update on fault issue
Reschedule of Tech Visit
Others (Please specify)

Blue Billing:
Request to change RFS dates
Customer Zone Issue
Bill Correction
Applying Credits
Others (Please specify)