Customer Life Cycle Management Survey - Flipkart CS
Name: 


  1. How satisfied are you with alternative options provided to you by the advisor ?

    Highly dissatisfied
    Dissatisfied
    Satisfied
    Highly satisfied


  1. How satisfied are you with the ability of the advisor to understand your query appropriately?
    Highly dissatisfied
    Dissatisfied
    Satisfied
    Highly satisfied


  1. How satisfied are you with the advisor's ability to provide all the relevant information that you asked for ?
    Highly dissatisfied
    Dissatisfied
    Satisfied
    Highly satisfied


  1. How satisfied are you with the advisor's ability to provide proactive help and taking ownership ?
    Highly dissatisfied
    Dissatisfied
    Satisfied
    Highly satisfied


  1. How satisfied are you with the communication skills displayed by the advisor ?
    Highly dissatisfied
    Dissatisfied
    Satisfied
    Highly satisfied


  1. How satisfied are you with the confidence displayed by the advisor on various aspects during the call?
    Highly dissatisfied
    Dissatisfied
    Satisfied
    Highly satisfied


  1. How satisfied are you with the overall interaction with the advisor ?
    Highly dissatisfied
    Dissatisfied
    Satisfied
    Highly satisfied


  1. How satisfied are you with the overall shopping experience with flipkart ?
    Highly dissatisfied
    Dissatisfied
    Satisfied
    Highly satisfied


  1. How satisfied are you with tone and professionalism displayed by the advisor ?
    Highly dissatisfied
    Dissatisfied
    Dissatisfied
    Highly satisfied


  1. Please mentioned the points which agent did good or bad on call.





Saibal Bose
Learning and Quality Excellence
Concentrix
Bangalore