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A red asterisk (*) indicates required questions.
Please select your LOB (Line of Business)
MAC + Tier 1 (Apple India)
MAC + Tier 2 (Apple India)
iOS Tier 1 (Apple India)
iOS Tier 2 (Apple India)
CR (Customer Relations) (Apple India)
SOM Warranty Ops (SOM and ACS)
SOM Service Ops (SOM and ACS)
ACS Admin (SOM and ACS)
ACS Chat (SOM and ACS)
iTunes E-mail
iTunes Chat
*
Are you comfortable with the given C-Sat Goal?
*
Yes
No
Are you receiving regular Face to Face Coaching?
*
Yes
No
Are you satisfied with the number of coaching
*
Yes
No
Do you agree with the issues (areas of Improvement) identified by coach in the coaching session ?
*
Yes
No
Was the coaching relevant to the identified areas of improvement?
*
Yes
No
Has coach demonstrated/explained on “How to” for the areas of improvement?
*
Yes
No
How strongly do you agree that coaching session provided to you will help you in achieving the C-Sat Goal?
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
*
Are you confident of achieving Number of Email/AHT Goal?
*
Yes
No
Please provide your additional suggestions/inputs on Coaching and Performance Management which will help us support you better
Tenure in days with the Program
0 - 30 Days
31 - 60 Days
61 - 90 Days
91 - 180 Days
181 - 365 Days
1 years - 2 Years
Greater than 2 Years
*
How strongly do you agree with the way you are supported/Coached on meeting your goals on Productivity KPIs (eMail/FTE, OB, Aux%, Login Hours, etc)
Strongly Agree
Agree
Neither Agree nor disagree
Disagree
Strongly Disagree
Saibal Bose
Learning and Quality Excellence
Concentrix
Bangalore
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