Training Survey 3.1 - ABAY Final - COS - (TEMPLATE)
Name (optional): 


A red asterisk (*) indicates required questions.

  1. What date did you start new hire training?*


  1. Who is your Trainer?*
    Paul Holland
    Knowledge Lassiter
    Other (Not on this list)


  1. If you selected "Other" as your trainer, please type in their name here.


  1. Which Product Line did you train for?*
    Digital Televisions (DTV)
    Home Appliances (HA)
    Cell Phones and Mobile Devices (IM)
    Executive Customer Relations (ECR)
    Other


  1. If you answered "Other" for the line of business that you trained for, please enter in the type of new hire training you were hired for.


  1. What have you enjoyed most about taking calls in ABAY?
    Please be as specific as possible.*


  1. What could we have spent more time on in (15 day classroom) training to better prepare you to take live phone calls?
    Please be a specific as possible.*


  1. What is the greatest obstacle that you have encountered in ABAY that you wish could have been addressed more in training?
    Please be as specific as possible.*


  1. Please provide feedback on how engaging your trainer support was during the ABAY period?
    Please be as specific as possible.*


  1. Please provide feedback on the support staff during your ABAY experience?
    Please be as specific as possible.*


  1. What distractions (if any) can we limit in ABAY to make you more successful?
    Please be as specific as possible.*


  1. Can you provide any tips/feedback to make the transition from training to operations a more comfortable process?
    Please be as specific as possible.*


  1. What would you like to see added to the new hire training that you feel will make future agents better prepared to take calls?
    Please be as specific as possible.*


  1. Any other feedback / comments for us?





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC