2015_GSK PAE Training Survert v1.0
Name: 


  1. In the past, you have received PAE FAQs, have they been helpful?
    Yes
    No


  1. If you answered no to the question above, please explain why.


  1. Was the PAE ‘Conversational Form’ helpful?
    Yes
    No


  1. If you answered no to the question above, please explain why.


  1. Do you feel that you have had adequate training on handling PAE phone calls?
    Yes
    No


  1. If you answered no to the question above, please explain why.


  1. Do you feel that you have had adequate training on the PAE ‘database’?
    Yes
    No


  1. If you answered no to the question above, please explain why.


  1. Has one-on-one coaching with your supervisor for handling PAEs been helpful?
    Yes
    No


  1. If you answered no to the question above, please explain why.


  1. Are the PAE work instructions easy to follow and understand?
    Yes
    No


  1. If you answered no to the question above, please explain why.


  1. Do you know where to find PAE training materials?
    Yes
    No


  1. If you answered no to the question above, please explain why.


  1. Of the following, what would be the most and least helpful? Please rate from 1 to 5 with 1 being the most helpful and 5 being the least helpful.
        1 2 3 4 5
    More call guidelines to help with PAE Call handling  
    More one on one coaching  
    More classroom training  
    Call simulations (practice calls)  
    Enhanced training materials  


  1. Additional comments:





CMM Training