Employees Net Promoter Score - Survey
Name: 


A red asterisk (*) indicates required questions.

  1. Site*
    Antipolo
    Davao


  1. What is your Line of Business?
    *
    On Account
    Prepay
    TP2 FAB Billing
    TP2 FAB Technical Support
    Blue FAB Billing
    OLS
    Provisioning


  1. What is your current tenure?
    *
    Less than 60 Days
    61 - 90 Days
    91 - 120 Days
    121 - 180 days
    181 - 360 days
    more than 360 days


  1. How likely are you to recommend working in Vodafone to your friends?
    Rate from 1 to 10 with 10 being the highest and 1 being the lowest*
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Please explain why?
    *


  1. In the last 4 weeks, the recognition or praise I received meets my expectations.
    *
    Met
    Not met


  1. Please explain why your expectations were met/not met
    *


  1. Do you see your manager/supervisor as a mentor?
    Rate from 1 to 10 with 10 being the highest and 1 being the lowest*
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Please explain what you would like your manager/supervisor to improve or continue.
    *


  1. The coaching I received in the last 4 weeks enhanced my ability to serve customers?
    Rate from 1 to 10 with 10 being the highest and 1 being the lowest*
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Please explain what kind of coaching you would like to see continue or change.
    *


  1. Based on the training you received, do you find yourself equipped to deal with customers queries?
    Rate from 1 to 10 with 10 being the highly equipped and 1 being the not equipped*
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Please elaborate your thoughts around training
    *


  1. In the last 4 weeks, the Engagement Team was able to meet my expectations.
    Rate from 1 to 10 with 10 being the highest and 1 being the lowest*
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. What did you not like about the Engagement Team's activities and why?
    *


  1. What did you like about the Engagement Team's activities and why?
    *


  1. What changes to the equipment (if any) would you make?
    *


  1. What Vodafone processes would you change if you could?
    *


  1. What would help you better serve the Vodafone customers?
    *


  1. How likely would you be to refer Teleperformance to a friend?
    *


  1. Please explain why
    *


  1. What would you like us to do differently for you?






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