Training Survey 3.1 - 2 Weeks Post ABAY - DR - (091415 IM - HOrtiz)
Name (optional): 


A red asterisk (*) indicates required questions.

  1. What date did you start new hire training?*


  1. Who is your Trainer?*
    Malcony Rodriguez
    Marcos Santana
    Ney Ortiz
    Rafael Cabreja
    Ivonne Breve
    Henry Ramirez
    Francisco Marte
    Other (Not on this list)


  1. If you selected "Other" as your trainer, please type in their name here.


  1. For which Samsung division did you train?*
    Samsung Electronics of America (SEA)
    Samsung Electronics of Canada (SECA)


  1. Which Product Line did you train for?*
    Digital Televisions (DTV)
    Home Appliances (HA)
    Cell Phones and Mobile Devices (IM)
    Executive Customer Relations (ECR)
    Laptops, Printers, & WiFi Tablets (LPG)
    Other


  1. If you answered "Other" for the line of business that you trained for, please enter in the type of new hire training you were hired for.


  1. Now that you have experienced taking live calls on the operation’s floor, explain which topics that we should have reinforced while you were in NHT (classroom)?
    Please be as specific as possible.*


  1. How successful/unsuccessful was the trainer in teaching the topics that you mentioned in question 6? (Explain how and why?)
    Please be as detailed as possible.*


  1. Provide an example of a soft skill tactic (you currently use) that training should have emphasized more?
    Please be as detailed as possible.*


  1. Explain the policy topics that you thought training should have emphasized more while you were in NHT (classroom)?
    Please be as specific as possible.*


  1. Provide feedback on any classroom systems (SAP, e-learning, decision, etc.) that did not properly mirror the systems you encountered once you began taking live calls?
    Please be as specific as possible.*


  1. Any other feedback / comments for us?





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC