WoW Call Score sheet
Name (optional): 


  1. WoW Factor - Went above and beyond the Patient/Member’s expectations during an interaction
        1 2 3
    Collins, Tayanna  
    Racel Reyes  
    Darshell Stallings  


  1. Caller Satisfaction - A “Very Satisfied/Kudos” rating on the Satisfaction/Temp parameter
        1 2 3
    Collins, Tayanna  
    Racel Reyes  
    Darshell Stallings  


  1. Exceptional Call parameter - Was there a customer compliment, member U turn, able to resolve complex issue and/or provided service excellence
        1 2 3
    Collins, Tayanna  
    Racel Reyes  
    Darshell Stallings  


  1. Comments or feedback on the calls





Kelly Bishop