Prepay Survey
Name: 


  1. How long does it normally take you to resolve TOP Up Calls?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to resolve Purchasing, renewing, or cancelling a Prepay add-on?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to resolve Changing from one Prepay plan to another?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to set up an auto top-up feature?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to Find out about and purchasing a Fantastic Fridays deal?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to resolve Porting in a Prepay number?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to resolve account usage inquiry?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to assist customers in using My Vodafone?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to resolve Other common queries not listed above?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. In the last week, what are the top five most common customer queries that you handled?


  1. Any other comments regarding My Vodafone and the My Vodafone App?






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