On-Account Survey
Name: 


  1. How long does it normally take you to assist customer in paying the bill?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to resolve setting up direct payment option?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to assist customer in purchasing On-account add-on?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to resolve sim swap?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to assist customers in setting up or managing shared data.
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to assist customers in account usage inquiry.
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to assist customers in using My Vodafone?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to resolve Other common queries not listed above?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. In the last week, what are the top five most common customer queries that you handled?


  1. Any other comments regarding My Vodafone and the My Vodafone App?






Vodafone Offshore