FAB Tech Survey
Name: 


  1. How long does it normally take you to assist customer with data usage details?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to assist customers in paying FAB Bill?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to assist customer with their questions about their bill?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to answer questions about the status on new FAB connection?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to answer customers questions on the Status of FAB plan change or moving house?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to assist customers with Outage inquiry, connection speeds, etc?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to assist customers in using My Vodafone?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. How long does it normally take you to resolve Other common queries not listed above?
    1 minute or less
    1 – 3 minutes
    3 – 5 minutes
    5 – 10 minutes
    More than 10 minutes


  1. In the last week, what are the top five most common customer queries that you handled?


  1. Any other comments regarding My Vodafone and the My Vodafone App?






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