T2 Tracker OLD
Name: 


  1. Account Number


  1. Name of the agent who transferred the call


  1. Type of issue
    Not Eligible For Pay Assistance
    Disconnected
    MVO/MVI escalation
    Missing Payment
    Default DPP
    Incorrect Transfer
    Usage Dispute
    Rate Dispute
    Previous Rep Service
    Previous Rep Language
    TDU Charges
    Balance Transfer
    Average Billing
    Collections
    Easy Choice
    Online Account
    Switchback
    Unresolved CTS


  1. Why did the agent transfer the call?


  1. Was this call Resolved/Not resolved?
    Resolved
    Not Resolved
    Follow Up Required


  1. Was this call escalated to a lead supervisor?
    Yes
    No





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