TP2 Transfer Tracker


A red asterisk (*) indicates required questions.

CCMS Ident*


Transfer Destination*
Clarify_Sales
Clarify_Saves
Clarify_Customer Help
Clarify_Collections
Clarify_Business
Clarify_Billing
TP2_Sales
TP2_Saves
TP2_Collections
TP2_Tech
TP2_Business
On_Acount_Mobile
On_Acount_Mobile_Sales
On_Acount_Mobile_Saves
On_Acount_Mobile_Collection
On_Acount_Mobile_Business
PrePay_Mobile
Customer_Help_Mobile
Downers
SKY
Others (please specify in the next item)


Others(please specify)


Reason for Transfer:*
Out of scope
Tool availability


Sub Reason*
Account Balance
Account Inquiry
Add Broadband
Add PCR
Add Phoneline
Add TV
ASID
Better Deals
Bill Dispute
Bill Explanation
Broadband not working
Cancel Account
Cancellation of service
Change of ownership
Change of Plan
Check past payments
Credit
Credit Transfer
Email Issues
Email Password Reset
Failed Install
Manage Payments
Missing Payment
Mobile not working
Modem Password reset
New Connection
Other
Payment
Payment Arrangement/Extension
Phoneline not working
Promotions
Reconnection
Refund
Reschedule
Reset Voicemail PIN
Restore Service
Slow Broadband connection
Special Instructions
Statement Reprint
Tech Visit
Technical Issues
Top Up
TV not working
Internet not working
Update account information
Upgade to Nextgen
Upgrade to Fibre


Ohters. Please specify





Vodafone Offshore