Contact Center Agents and Branches
Name: 


A red asterisk (*) indicates required questions.

  1. What type of calls are being transferred to you from the Branch staff?*


  1. What reasons are members requesting to be transferred to the branch?*


  1. What is your perception of what teller's day to day duties are?*


  1. What is your perception of what an FSR's day to day duties would be?*


  1. What is your perception of what a Teller Supervisor's day to day duties would be?*


  1. What is your perception of what a Branch Manager's day to day duties would be?*


  1. What suggestions do you have to improve communications between the Branch staff and Contact Center staff?*





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