Branch staff and Contact Center
Name: 


A red asterisk (*) indicates required questions.

  1. What types of calls are transferred to you from the Contact Center?*


  1. What reasons would you advise the member to call the Contact Center?*


  1. What is your perception of what a Contact Center Agent's day to day duties would be?*


  1. What is your perception of what a Lending Agent's day to day duties would be?*


  1. What is your perception of what a Team Lead's day to day duties would be?*


  1. What is your perception of what a Contact Center Manager's day to day duties would be?*


  1. What suggestions do you have to improve communication between the Branch staff and the Contact Center staff?*





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