Disaster Recovery Plan (Appendix P)
Name: 


  1. We recognize an attack may be timed to attempt to minimize our detection and response efforts, such as attacking our cards on a 2 day weekend.
    True
    False


  1. If there are any trends found on the report, the Contact Center Manager will be notified…..
    Next Day
    Within 2 Days
    immediately
    None of the Above


  1. DRT stands for what?
    Disaster Response Team
    Disaster Recovery Team
    Disaster Removal Time
    A and C


  1. The Falcon Card Block Report is worked on Saturdays by a Member Service Agent.
    True
    False


  1. If there is a trend of fraud found on the report, the Member Service Agent will contact the….


  1. The __________________ will consider the nature of the trend and decide whether to trend a special response.


  1. The report should be reviewed prior to what time on Saturdays?


  1. On a weekend if there are more than _______ calls within a _______ span that occurred with the last 24-48 hours, the Contact Center Manager will notify the appropriate person.
    15, 2
    20, 5
    10, 3
    5, 2


  1. On a weekday if there are more than _______ calls within a _______ span that occurred with the last 24-48 hours, the Contact Center Manager will notify the appropriate person.
    15, 2
    20, 5
    10, 3
    5, 2


  1. In the event you feel a serious threat you should use your best judgment and escalate the issue sooner than the above specified calls.
    True
    False





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