Feb 2nd UT_Tier 1/Returns

Superior Customer Service on the Telephone follow-up (Incorrect Responses VS Correct Response and Customer Profiling )
Holding the Line Training and How to Up - sell Your Ink Order!
Name: 


  1. Please select facilitator's name.
    Nestor Flores
    Juliet Lumibao
    Jeciel Arda
    Cielo Atis


  1. Please select LOB
    Sales
    CSR / Returns
    CSA
    ECT
    Canada
    SMB


  1. My level of knowledge in this subject matter has increased.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. This course was extremely valuable for my job performance.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. What overall rating would you give the course?
     
      1 2 3 4 5  
    Lowest  Highest


  1. The instructor was effective in teaching this course and well prepared for class sessions.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The instructor stimulated interest in the course.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. The instructor is able to relate the topic from the real-scenarios experienced at the floor.
     
      1 2 3 4 5  
    Lowest  Highest


  1. The topics presented are clear and can be utilized with my current role as an agent.
     
      1 2 3 4 5  
    Strongly disagree  Strongly agree


  1. What are your suggestions to improve the performance of the instructor?


  1. What are your suggestions to improve the handouts and the presentation material?


  1. Provide us feedback on how we can make the course better?