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2016 03 12 Roxane Alosetron Training Follow Up Survey
Well, it's been about a month since you participated in the IONSYS Non-Compliance training class. We would like to know how things have been going for you. Thanks in advance for completing this anonymous survey.
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- Indicate how long you have been an agent at McKesson Specialty Health.*
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- Indicate how many programs on which you have been trained:*
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- Today, I would describe my level of confidence to work on this program as:*
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- What I learned in training enabled me to perform job tasks for this program accurately.*
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- What I learned in training enabled me to meet Quality Assurance standards for this program.*
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- What I learned in training aligned with the way things are done on the floor for this program.*
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- Based on my experience on the floor, I feel comfortable using the sytem(s) application(s) to perform my job.*
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- Based on my experience on the floor, the training I received set the correct expectations for my overall job performance.*
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- The rules and standards expected during training prepared me for what I have experienced on the floor. (ie: schedule adherence, dress-code, attendance policy, etc)
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- My Management Team supported my transition to ensure my success.*
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- Overall, I would describe this learning experience as:*
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- I would give my training pod nesting experience the following rating:*
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- In the month since I completed this training, I have struggled most with: (Select all that apply.)
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Connecting with callers (open, hold, transfer, close) |
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Communicating with callers (word choice, questions to clarify, clear explanations) |
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Accuracy and folllowing procedures/work instructions |
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Using system(s), tools and resources |
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Compliance - HIPPA Verification |
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Resolving issues (reflecting, issues resolution, follow-through) |
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Finesse or soft skills (empathy, rate and volume of speech, courtesy, listening, call flow) |
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- Use the space provided to add your additional feedback.
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