March UT Cycle 1

CSR and Returns: 1. Avoiding detractors in transferring calls to other departments
SMB Voice: . Handling BTO and commercial customers
Canada: Canada 3 Step New Sales Process
Chat: STS positioning refresher and CTO upgrade positioning
Email: SSR Training/Email Customization refresher
Sales: Customer profiling and printer basic info
Tier 2: Customer Satisfaction and SMB missed ship dates
ALL LOBS: Product Deep Dive Part 1
Name: 


  1. Please select LOB
    Sales
    CSR / Returns
    CSA
    Email
    Canada
    SMB Voice
    Chat


  1. What did you like most about this training?


  1. What aspects of the training could be improved? 


  1. How do you hope to change your practice as a result of this training? 


  1. Please share other comments or expand on previous responses here. Any other suggestions or comments to help us improve future training classes?


  1. What was your favorite part of the training?


  1. What are your suggestions to improve the performance of the instructor?


  1. What are your suggestions to improve the handouts and the presentation material?


  1. Provide us feedback on how we can make the course better?