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CRU Survey-IRU Callers - (copy)
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- If you receive an IRU call and confirmed that the SIM is in Ordertrack, the next two steps you will do is? (two answers)
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- If SIM is NOT in Ordertrack what will you do next?
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- If you call the CTN that the SIM Change is being performed on and did not get an answer from the customer, what will you do?
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- If the customer on the CTN advises that the change is authorized, what two steps will you do next?
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- When everything in myCSP is followed and SIM change is authorized by the actual CTN holder, what is the next step?
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- If you will be on the report for SIM Fraud, what will be the sanction?
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