NS ILO Call Drivers

Call Drivers
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  1. Call Driver?
    ROF to CH if Funds Avail
    ? About Closure Process
    Anytime Alerts - Issue
    AnytimeAlerts-Enroll/Chng
    Change Fee Plan
    Fee Plan Question
    Marketing
    OD Enrollment - Initial
    OD Enrollment - Issue
    OD Use Issue
    OD Use Question
    Payback Rewards - Issue
    Payback Rewards-Question
    Refer A Friend
    Upgrade(Premier/Elite/QA)
    Website Down
    Website Navigation
    Already on DD
    CIP ISSUE: Faxing Docs
    DD Accepted
    DD Not Accepted
    DD Not Available
    DD Not Eligible
    Charged Off
    Compliance
    Compliance/SCIP
    Dormant
    Expired
    Fraud
    Limited Use
    Recoveries
    RMT3
    Charged Off
    Compliance
    Compliance/SCIP
    Dormant
    Expired
    Fraud
    Limited Use
    Recoveries
    RMT3
    Declined Offer
    Direct Mail Complaint
    Need more info- features
    Upset- card sent to minor
    Upset- credit rep concern
    Upset- how info obtained
    Upset- identity concerns
    Upset- sent to deceased
    Dispute- Follow Up
    Dispute-Add Claim
    Dispute-Merchant Calling
    Outbound to Merchant
    Pending Authorization
    Account Verification
    Bank Inquiry
    Closed Compliance
    Closed Fraud
    Errant Call
    Excessive Refund
    FCM
    Hotlist RMT3
    ID Theft
    Law Enforcement
    Load Limits
    Misdirected
    Potential Fraud Block
    Suspicious/Fraud Activity
    Acct Closed - ID Thef
    Lost/Misplaced/Damaged
    Theft of card no Dispute
    Theft of Card w/Disputes
    Unblocked Card
    Add/Remove Secondary
    Card Attachment
    DWL Increase
    Incarcerated Primary CH
    Letter Request/Verify
    Non-Receipt of Card
    OrderCard(New/Replc/Cstm)
    Reset Password/PIN
    Update Contact Info
    Verify Status
    Bank Acct Linking Issue
    Cancel Pending Transfer
    Dispute
    Website Navigation
    Agent Assist
    Ghost Call
    Multi Acct Reference
    Partner Services Transfer
    QA / Transfer Review
    Test Call
    Third Party Caller
    Transfer Call/Misdirected
    Unable to Verify Security
    Benefits of Card
    Linking Issue
    Transfers
    Received Direct Email
    Received Email
    Received Phone Call
    Received SMS Message
    ROF Not Pending
    Stop ROF-$ Not Debited
    CH did not receive check
    DD/L-Docs Rcd/Approved
    DD/L-Docs Rcd/Denied
    DD/L-Merchant Calling
    DD/L-Pending
    DD/L-RB Denied
    DD/L-Slamdunk
    DD/L-Sup Approved RB
    NON-Docs Rcd/Approved
    NON-Docs Rcd/Denied
    NON-Merchant Calling
    NON-Pending
    NON-RB Denied
    NON-Slamdunk
    NON-Sup Approved RB
    CH Decided to keep acct
    CH will spend funds
    Account Fee Question
    ACH Stop Payment
    Bill Payment/Money Order
    C2C Followup
    C2C Processed
    C2C Unprocessed
    DD Not Posted
    DD Posted Verification
    DD Rejected
    DD Request Signup
    Declined Trans in GMP
    Declined Trans NOT in GMP
    Limits Question
    Mobile Check Load
    MoneyGram
    OTC Withdraw Complaint
    Reload Location
    Reload Pack
    Reload Pack Error
    Simple Balance
    Skylight Checks
    Surcharge Free ATM
    Transaction Review
    Bill Payments
    Complaint About WU Agent
    Fraud/Scam Report
    General Info/Service
    Loyalty Point Redemption
    MT Dispute (wu.com)
    MT Receive Cash Issue
    MT Send (Unathorized)
    MT WU Cash Load Issue
    WU Act/Practice Complaint
    WU- Call Transferred - Bill Payments
    WU- Call Transferred - Complaint About WU Agent
    WU- Call Transferred - Fraud/Scam Report
    WU- Call Transferred - General Info/Service
    WU- Call Transferred - Loyalty Point Redemption
    WU- Call Transferred - MT Dispute (wu.com)
    WU- Call Transferred - MT Receive Cash Issue
    WU- Call Transferred - MT Send (Unathorized)
    WU- Call Transferred - MT WU Cash Load Issue
    WU- Call Transferred - WU Act/Practice Complaint





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Startek Philippines Brand Warrior