Affinity Markets Top 5 Call Drivers

Help us identify the Top 5 Call Drivers for H&D, Life and Travel.
Please order the Call Drivers from 1 to 5, 1 being most calls and 5 being fewest amount of calls.
Name: 


  1. Identify Top 5 Call Drivers for Life
        1 2 3 4 5 6 7
    Product Inquiries  
    Cancellation requests  
    Reduce Coverage  
    Increase Coverage  
    Payment Updates  
    Call Transfers (Client did not reach correct department)  
    Death Claims  


  1. Identify Top 5 Call Drivers for Health & Dental
        1 2 3 4 5 6
    Confirmation of coverage  
    Dental Breakdown (Dental Provider)  
    Update Payment Information  
    Cancellation procedure  
    Claims - why claim rejected  
    Claims - reimbursed amount not what was expected  


  1. Identify Top 5 Call Drivers for Travel
        1 2 3 4 5 6 7
    Extend Travel Dates  
    Refunds  
    Clarify Coverages on Existing Policy  
    Flight Hub transfers to Cancel policy issued in error  
    Purchase Travel Insurance  
    Request for Policy Confirmation  
    Travel Agent confirm issuing Correct policy  





Alex Torres