Professionalism in the Workplace: Observation

Please answer the following questions ranking each 1-5, with 1 for poor professionalism and 5 for excellent professionalism.
Name: 


  1. Business Name


  1. Street Address


  1. Manager's Name


  1. You are greeted within three minutes of entering the place
    1 2 3 4 5


  1. Employees are dressed appropriately for place of business.
    1 2 3 4 5


  1. Employees interact with customers professionally
    1 2 3 4 5


  1. Employees are on task and helping customers.
    1 2 3 4 5


  1. Place of business is clean and well maintained.
    1 2 3 4 5


  1. Manager easily accessible.
    1 2 3 4 5


  1. You feel respected and valued as a customer.
    1 2 3 4 5


  1. Company/business values, mission, or customer policy is posted/visible to everyone
    1 2 3 4 5


  1. Employees interact professionally with each other
    1 2 3 4 5


  1. Company/business appears to be reputable.
    1 2 3 4 5


  1. List three to five things that you noticed about this company's professionalism.


  1. List three to five things that this company could do to improve their professionalism.





Ms. Murkeldove
Business Educator
Polytechnic High School
Fort Worth, TX