Language Assessment - Supervisor Group (iTS)
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  1. I am not able to make purchases from iTunes Store with my Apple ID account because I receive an error message "MZFinance.InAppBuyLoginRequired" which appears on the screen of my MacBooc Air.... ? Can you let me know what I need to do in order to fix this issue. It is very disappointing.

    Write acknowledge, align statements.


  1. We have apple family share and have managed to share music by artist, however we don't seem to be able to share compilation albums. Please could you advise me how to do this?

    Mention AAA statements for this issue


  1. I was bought Grand Theft Auto: San Andreas more than a year ago and now that I am experiencing technical difficulties with the app. I was wondering is it possible to be able to refund this app since it doesn't work that well any more.

    Mention suitable acknowledgement and align statements for this issue


  1. I have downloaded a"火影忍者“program for iPhone from App Store, but this item does not meet my expectation and not cool. Would you please help me refund my payment? Thank you very much.

    Mention alignment statement for this issue.


  1. The track "Your Obedient Servant" would not play after purchase so I deleted the track and now I am unable to download it again. It just appears as "purchased" in the store

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  1. I have purchased a Netflix subscription from iTunes Store but the same app has been charged from developer's website also. Now I have been charged two times for same subscription which I never want. Could you please help me in adjusting the payment.

    Mention AAA statements for the issue


  1. I just went and edited some info on my iTunes ID and I just noticed that U
    took $1 each time, so for 4 times it would be $4! Why? Do u get it back?
    Waiting for reply!

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  1. Hello Support Team,

    Today morning, I have seen a charge of 8.34 Krona on my credit card statement which I was unaware of. I never purchased any content of that amount. I got a call from my bank regarding this charge and I have canceled my credit card as I think someone is using my credit card. Could you please investigate and let me know what was purchased using my credit card.

    Mention AAA statements for this issue


  1. I purchased several content from your App Store but I have experienced severe problem today. I purchased an audiobook from iTunes Store, I was excited to listen that but I noticed that the parts of the content has been broken. Now I am unable to use the book, very frustrating.

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  1. I have a credit on my account and I want to use it to send a gift to a friend. I made the purchase and your charged my credit card. I have 75 USD balance on my account but I don't know why you people has charged to my credit card.

    Mention AAA statements


  1. some play... 29 do not.... can you reload them all... for some reason they ask for my computer to be authorized ... I do it... then it tells me that my computer is already authorized

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  1. I purchased Sketchbook Pro on my iPad over 1 year ago. I recently acquired an iMac computer and trie to install the Sketchbook Pro app on my new laptop computer. Not only does the app not appear when I search for it, but their is no way for me to find a version similar to the app i purchased. Please help!!!

    Mention Alignment and Assurance statement.


  1. I didn't authorize this purchase, nor did I get anything for it. This is the second time this has happened. I am surprised to see this charge as I am not sure what is the charge for.

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  1. When I'm using Apple Music it keeps popping up asking me to make an Apple Music account and join but I'm already logged into my Apple Music account. What will be appropriate alignment statement for this issue which suits requirement


  1. Could not turn off voiceover on appletv 4. Would not respond to settings being turned off, or as suggested clicking menu button 3 times. Tried everything searched on the web.

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  1. Id for iTunes shows up on phone as popwray and should be popwray@gmail.com.
    It is a 6S phone using iOS 9.3.1.  How can I change this?

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  1. I would like to transfer my $50 from one account to another account. Can I transfer the purchases also as I don’t want to loose any of the content because I don’t want to re-download them at all.

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  1. On one of the songs, it comes up as "purchased", but won't allow me to play it on either my phone or my laptop. When I try to play on my Windows PC, it says the song can't be played on this computer because you are not authorized.

    Mention AAA statements for this issue.


  1. "I Robot" wouldn't download, and when it finally did, the file has no music content. I purchased this song, thinking that I can enjoy it but it is very disappointing that I am not able to play the song which is very frustrating.

    Mention Alignment and Assurance statement for this issue


  1. I did not order this or the 45 dollar package that was charged to my account
    I just got VIP monthly so why the hell would I purchase
    I have 300 M chips

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Saibal Bose
Learning and Quality Excellence
Concentrix
Bangalore