Resolution Tracker - iTunes


  1. Case ID


  1. Manager


  1. Assignee


  1. Overall Satisfaction


  1. Survey Date (MM/DD/YY)


  1. No. of Threads


  1. Sub Root Cause 


  1. Issue


  1. Customer displaying emotion
    Yes
    No


  1. Intensity of emotion 


  1. Advisor acknowledged emotion
    Yes
    No


  1. Resolution Available
    Yes
    No


  1. Resolution provided
    Yes
    No


  1. Alternate Resolution
    Yes
    No


  1. Refer/Redirect to which Team 





Saibal Bose
Learning and Quality Excellence
Concentrix
Bangalore