Agent Monitor Positioning Survey - SEA (GVL)

To help determine if using a dual monitor setup with one monitor in a horizontal position would help improve productivity.
Name: 


A red asterisk (*) indicates required questions.

  1. Having two monitors at my workstation helps me to be more EFFECTIVE in helping the customer on my calls.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Having two monitors at my workstation helps me to achieve better CSS and FCR by helping me be more EFFICIENT.*
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I think that having two monitors in a HORIZONTAL position is better for helping me be effective and efficient when navigating through Decision Tree. (See the graphic)

    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I think that having one of my monitors in a VERTICAL position is better for helping me be effective and efficient when navigating through Decision Tree. (See the graphic)

    *
      1 2 3 4 5  
    Strongly agree   Strongly disagree





Alorica Training
Training Department
Alorica, Inc.
Simpsonville, SC