Focus Case Study: Quality Discussion Results

High potential agents gain hands on experience and insight about the role of a performance coach or quality assessor within their respective site


  1. Which team member (PC or Quality Assessor) did you meet with?(Please identify their name and role)

  1. When did you meet the PC/Quality team member? (Please identify the date meeting took place)

  1. What did you learn about their line of business?

  1. How is this experience relevant to your current role?

  1. What is your perspective on how the PC/Quality role supports your line of business?