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Name
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Phone number from IWS
*
Account Number
*
Call Type 1
Account_Inquiry
Bill_Dispute
Billing_Inquiry
Failed_Install
Ghost_Call
Provisioning_Inquiry
Request_Credit_Compensation
RFS_status
Sales_and_Retention
Techinical_Inquiry
Call Type 2&3
1
2
3
Account balance
Add/Remove authorized person
Add/Remove Best mates
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