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Annual Employee Engagement Survey CCT: NA -
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- Please enter your Site name*
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- What is your position? *
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- Please enter your LOB details*
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- How long have you been on the GM Account/Program?*
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- Overall Satisfaction
Overall I am completely satisfied with my job, Why or Why Not
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- I will probably be working here 1-year from now*
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- I would recommend this as a good place to work to a friend*
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- Aside from compensation, what is one change that would make the biggest improvement in your job satisfaction? *
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- What do you like most about working here? *
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- Employee job responsibilities are clear
I am empowered to carry out the responsibilities assigned to me*
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- I am provided with the tools to deliver an exceptional customer experience*
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- I have enough time to do a good job on every call I take and/or task assigned.*
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- I am recognized appropriately for my efforts and results.*
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- In my role there is a strong emphasis on taking care of our customer.*
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- Employee perception of Leadership
Leader defined as your direct supervisor (definition to be visible on the survey for clarity). For example an Advisor would answer these questions in reference to their direct Team Leader. Team Leaders would answer these questions in reference to their direct Operations Manager, etc.…
I like my leader.
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- My Leader regularly provides me with feedback that I can take action on.
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- My Leader is genuinely interested in helping me be successful in my job.
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- My Leader encourages me to contribute ideas and find better ways of doing things.
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- My Leader develops a positive team atmosphere.
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- Please provide any additional comments about your leader.
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- Employee Professional Development
The training I receive is applicable to perform my job well.
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- I see further opportunities for growth within Minacs.
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- Please provide any additional comments about your professional development.
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- Co-Workers
There is a collaboration amongst the people I work (or interact with) with to deliver the required results.
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- The Minacs culture encourages free and open discussion to promote a positive work environment.
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- Please provide any additional comments about your Co-Workers.
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- Work Schedule
My company offers a work schedule that is flexible to my needs.
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- If I need to make a change to my work schedule, my company will work with me to accommodate the request change.
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- When a schedule change is required of me, I receive advanced notification of those changes.
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- The Company Strategy
I am important to our Company Strategy & Leadership.
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- I believe the work I am doing is valued by Minacs .
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- If we see a trend with customer issues or complaints, Minacs takes the initiative to correct it.
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- I believe that my Leader will make improvements based on employee input and feedback.
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- If I provide feedback on how to improve the customer experience, leadership will act on it.
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- The corporate culture emphasizes putting the customer at the center of everything we do.
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- Please provide any additional comments about the company strategy.
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- Communication
I receive the right amount of communication to do my job.
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- A formal process exists to advise my Leader about how things are working.
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- Changes that effect advisors are communicated to us with enough notice.
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- Changes that effect customers are communicated to us with enough notice.
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- Please provide comments about the 'COMMUNICATION' attributes listed above .
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- Knowledge Management tools (i.e. GM Answers or KMS) are effective to help me find answers for our customers and dealers.
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- Support is available to find knowledge articles when you cannot find them yourself.
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