Annual Employee Engagement Survey CCT: NA -

Name


A red asterisk (*) indicates required questions.


  1. Please enter your Site name*


  1. What is your position? *
    Advisor
    Team Leader
    Operations Manager
    Quality
    Training


  1. Please enter your LOB details*


  1. How long have you been on the GM Account/Program?*
    < 30 days
    31-90 days
    90 days – 1 year
    > 1 year


  1. Overall Satisfaction
    Overall I am completely satisfied with my job, Why or Why Not
    *


  1. I will probably be working here 1-year from now*
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. I would recommend this as a good place to work to a friend*
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. Aside from compensation, what is one change that would make the biggest improvement in your job satisfaction? *


  1. What do you like most about working here? *


  1. Employee job responsibilities are clear

    I am empowered to carry out the responsibilities assigned to me*
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. I am provided with the tools to deliver an exceptional customer experience*
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. I have enough time to do a good job on every call I take and/or task assigned.*
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1.   I am recognized appropriately for my efforts and results.*
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. In my role there is a strong emphasis on taking care of our customer.*
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. Employee perception of Leadership

    Leader defined as your direct supervisor (definition to be visible on the survey for clarity). For example an Advisor would answer these questions in reference to their direct Team Leader. Team Leaders would answer these questions in reference to their direct Operations Manager, etc.…

    I like my leader.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. My Leader regularly provides me with feedback that I can take action on.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. My Leader is genuinely interested in helping me be successful in my job.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. My Leader encourages me to contribute ideas and find better ways of doing things.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. My Leader develops a positive team atmosphere.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. Please provide any additional comments about your leader.
    *


  1. Employee Professional Development

    The training I receive is applicable to perform my job well.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. I see further opportunities for growth within Minacs.
    *


  1. Please provide any additional comments about your professional development.
    *


  1. Co-Workers

    There is a collaboration amongst the people I work (or interact with) with to deliver the required results.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. The Minacs culture encourages free and open discussion to promote a positive work environment.
    *


  1. Please provide any additional comments about your Co-Workers.
    *


  1. Work Schedule

    My company offers a work schedule that is flexible to my needs.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. If I need to make a change to my work schedule, my company will work with me to accommodate the request change.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. When a schedule change is required of me, I receive advanced notification of those changes.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. The Company Strategy

    I am important to our Company Strategy & Leadership.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. I believe the work I am doing is valued by Minacs .
    *


  1. If we see a trend with customer issues or complaints, Minacs takes the initiative to correct it.
    *


  1. I believe that my Leader will make improvements based on employee input and feedback.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. If I provide feedback on how to improve the customer experience, leadership will act on it.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. The corporate culture emphasizes putting the customer at the center of everything we do.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. Please provide any additional comments about the company strategy.
    *


  1. Communication

    I receive the right amount of communication to do my job.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. A formal process exists to advise my Leader about how things are working.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. Changes that effect advisors are communicated to us with enough notice.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. Changes that effect customers are communicated to us with enough notice.
    *
    Agree
    Strongly Agree
    Slightly Agree
    Disagree
    Slightly Disagree
    Strongly disagree


  1. Please provide comments about the 'COMMUNICATION' attributes listed above .
    *


  1. Knowledge Management tools (i.e. GM Answers or KMS) are effective to help me find answers for our customers and dealers.
    *
    Yes
    No


  1. Support is available to find knowledge articles when you cannot find them yourself.
    *
    Yes
    No